01A day in the shop

Three customers. Three kinds of jobs. One system.

Pick a scenario and follow the job order from arrival to the next reminder. On the left, what each person does and what the customer receives by SMS. On the right, the job order as the shop sees it, updating as you scroll.

Arrival

8:02AM

Service advisor

Check-in at the counter

Mark is a returning customer, so Ana at the front desk finds him by plate number. She confirms his mobile number, logs the odometer at 39,812 km and notes his concern: a squeak when braking.

In Autometrik

Customer and vehicle pulled from history, nothing re-typed
Odometer, concern and photos saved to the vehicle record

KALYEAUTO8:03 AM

Hi Mark! Your Toyota Vios (NBC 4127) is checked in at Kalye Auto Care. Your advisor today is Ana. We'll text you at every step.

8:14AM

Service advisorCustomer

The estimate, printed and in his hand

Ana picks the 40K PMS package. Labor rates and parts prices fill in from the price list, so the estimate is ready in under a minute. Mark gets a printed copy at the counter and the total by SMS.

Estimate EST · JO-2026-01482

40K PMS labor	₱2,800.00
Fully synthetic oil 0W-20, 4 L	₱2,240.00
Oil filter	₱385.00
Engine air filter	₱650.00
Cabin air filter	₱720.00
Tire rotation & balancing	₱800.00
Total (VAT inclusive)	₱7,595.00

KALYEAUTO8:15 AM

Your estimate for the 40K PMS is ₱7,595.00 (VAT incl.). A printed copy is with your advisor. Reply or approve at the counter to proceed.

8:21AM

CustomerService advisor

Approved, and the job order opens

Mark agrees to the price, then pulls up a chair near Bay 3. Like most customers at a neighborhood shop, he likes to watch the work. Ana converts the estimate into a job order on the spot, with every line, price and note carried over.

In Autometrik

Estimate converted to job order, no re-entry
Job order lines ready for stock allocation and assignment

KALYEAUTO8:22 AM

Thank you, Mark. Your estimate is approved and job order JO-2026-01482 is now open. We'll text you when work begins.

In the bay

8:30AM

Admin staff

Parts reserved before anyone opens the hood

The system reserves oil and filters against the job. The cabin filter for this model is at zero, so Liza in purchasing sees the shortfall, raises a purchase order to the supplier and the part arrives by 10:00.

In Autometrik

Stock allocated to job order lines
Shortfall goes straight to a purchase order
Receiving updates on-hand stock automatically

No text needed. Mark doesn't have to know the shop ran out of a filter.

8:45AM

Mechanic

Jun takes the job in Bay 3

The job appears on Jun's tablet with the checklist, the parts already pulled and Mark's note about the brakes. He taps Start, and the job is now recorded under his name, so the labor counts toward his incentive.

In Autometrik

Job status: In Process
Labor credited to Jun for his incentive and carried into payroll

KALYEAUTO8:46 AM

Your Vios is now being serviced in Bay 3 by our technician Jun.

10:12AM

MechanicService advisor

The squeak has a cause

Jun measures the front pads at 2 mm and calls Mark over to see them for himself. Ana adds pads and labor to the job order with a photo, and Mark says yes right there at the bay. The approval is on record, and the add-on sale is credited to Ana and Jun.

Revised job order JO-2026-01482

40K PMS package	₱7,595.00
Front brake pads	₱2,450.00
Brake service labor	₱600.00
New total	₱10,645.00

KALYEAUTO10:20 AM

For your records: front brake pads added as approved at Bay 3. Updated total ₱10,645.00. Photo: kalye.am/p/8F2K

11:40AM

Mechanic

Done, road-tested, marked complete

Every checklist item is ticked and the car is road-tested. Jun marks the job Completed. Mark is a few steps away, but the text still gives him the amount in writing before he walks to the counter.

In Autometrik

Job status: Completed
Job board updates for the front desk and the owner

KALYEAUTO11:41 AM

Good news, Mark! Work on your Vios is done and road-tested. Amount due ₱10,645.00. Please see Ana at the counter.

Billing & release

12:05PM

CashierCustomer

Billed, then paid right at the counter

The invoice is generated straight from the job order with VAT computed, nothing re-keyed. Mark pays right after billing, by card. The invoice is marked Fully Paid and the entries post to the books.

Sales invoice SI-0012874

VATable sales	₱9,504.46
VAT 12%	₱1,140.54
Total amount due	₱10,645.00
Paid by card	₱10,645.00

KALYEAUTO12:06 PM

Payment of ₱10,645.00 received for SI-0012874. Invoice fully paid. Thank you!

12:08PM

Service advisor

Keys handed back, stock adjusted

Ana walks Mark through the work and the old pads. Releasing the vehicle deducts every part used from inventory, so tonight's stock count is already right.

In Autometrik

Job status: Released
Parts deducted from stock and logged as inventory transactions

KALYEAUTO12:10 PM

Thanks for choosing Kalye Auto Care, Mark! How did we do? Rate your visit in 10 seconds: kalye.am/r/01482

12:31PM

CustomerOwner

Five stars, before he's out of the parking lot

Mark taps the link and leaves a review. It lands on the owner's dashboard with the job, the advisor and the mechanic attached. Good reviews show who earns the shop's trust. A bad one tells the owner, wherever they are, that someone was treated wrong.

★★★★★

"They texted me at every step and showed me the old brake pads. No surprises on the bill."

Mark R. · Toyota Vios · Advisor Ana · Technician Jun

Mark12:31 PM

★★★★★ Fast and honest. Thanks Ana and Jun!

Five months later

Mar 82027

Autometrik

The reminder that brings him back

Based on Mark's mileage and the date of his last visit, Autometrik schedules his 50,000 km reminder automatically. A week before it's due, he gets a text. He books, and the story starts again.

In Autometrik

Reminder due date set from the service interval
SMS sent automatically, no one has to remember

KALYEAUTO9:00 AM

Hi Mark, your Vios (NBC 4127) is due for its 50,000 km service around Mar 15. Reply BOOK and we'll save you a slot.

BOOK

At the counter

9:10AM

Service advisor

Walk-in: Rico wants new mags and tires

Rico drives in wanting 18-inch mags and all-terrain tires for his Montero Sport. Dan saves him as a new customer, then filters stock by the truck's fitment: a 6×139.7 bolt pattern and 265/60 R18 tires.

In Autometrik

New customer and vehicle saved in under a minute
Stock filtered by size and bolt pattern, with on-hand quantity per brand

GULONGPRO9:11 AM

Hi Rico! Welcome to GulongPro Tires & Mags. Your advisor today is Dan. We'll text you at every step.

9:24AM

Service advisorCustomer

A quotation he can compare

Dan shows two mag designs and two tire brands on his tablet, with prices from the price list. Rico picks a set, and the printed quotation includes installation, balancing and alignment.

Quotation QT-00917

18" alloy mags × 4 @ ₱8,500	₱34,000.00
All-terrain tires 265/60 R18 × 4 @ ₱7,200	₱28,800.00
Lug nuts & valve set	₱1,200.00
Mounting & balancing × 4	₱800.00
Wheel alignment	₱1,200.00
Total (VAT inclusive)	₱66,000.00

GULONGPRO9:25 AM

Your quotation for 4 mags and 4 tires, installed and aligned, is ₱66,000.00 (VAT incl.). Ref QT-00917.

9:31AM

CustomerService advisor

Approved, and the exact set is reserved

Rico says yes. The quotation becomes a job order, and the four mags and four tires are reserved, so nobody sells them over the counter while his truck is on the lift. The tires' DOT codes are saved to the job for warranty.

In Autometrik

Quotation converted to job order, no re-entry
Mags and tires reserved against the job
Tire DOT codes recorded for warranty

GULONGPRO9:32 AM

Thank you, Rico. Job order JO-2026-00917 is open. Installation starts shortly.

On the lift

9:45AM

Tire technician

Bong mounts and balances

Bong pulls the reserved set, mounts the tires, balances each wheel and torques the lug nuts. The job is recorded under his name, so the installation counts toward his incentive. Rico watches from a chair a few steps from the lift.

In Autometrik

Job status: In Process
Installation labor credited to Bong for his incentive

GULONGPRO9:46 AM

Your Montero Sport is now on Lift 2. Bong is installing your new mags and tires.

10:35AM

Tire technicianService advisor

Aligned, with the printout to prove it

After the alignment, Bong attaches the before-and-after readings to the job order and marks it Completed. Dan walks Rico around the truck and shows him the readings before billing.

In Autometrik

Alignment readings attached to the job order
Job status: Completed

GULONGPRO10:36 AM

All done, Rico! New mags and tires installed and aligned. Amount due ₱66,000.00. Please see Dan at the counter.

Billing & release

10:45AM

CashierCustomer

Billed, then paid by bank transfer

Mae generates the invoice straight from the job order with VAT computed. Rico pays by bank transfer, Mae records the reference number, and the invoice is marked Fully Paid.

Sales invoice SI-0004418

VATable sales	₱58,928.57
VAT 12%	₱7,071.43
Total amount due	₱66,000.00
Paid by bank transfer	₱66,000.00

GULONGPRO10:46 AM

Payment of ₱66,000.00 received for SI-0004418. Invoice fully paid. Thank you!

10:50AM

Service advisor

Released, with stock and warranty updated

Releasing the truck deducts the four mags and four tires from stock. The warranty is tied to the invoice and the DOT codes, so a future claim takes seconds to look up.

In Autometrik

Job status: Released
8 items deducted from stock
Warranty linked to the invoice and DOT codes

GULONGPRO10:51 AM

Thanks for choosing GulongPro, Rico! Your tire warranty is registered under SI-0004418. Reply 1 to 5 to rate your visit.

10:58AM

CustomerOwner

A rating before he leaves the lot

Rico replies with a 5. The rating lands on the owner's dashboard with the job, the advisor and the technician attached.

★★★★★

"Got exactly the setup I wanted, and they showed me the alignment readings."

Rico V. · Montero Sport · Advisor Dan · Technician Bong

Rico10:58 AM

Six months later

Apr 132027

Autometrik

Rotation and alignment reminder

Six months or 10,000 km after installation, whichever comes first, Autometrik texts Rico to come back for a rotation and an alignment check. Even wear makes the new tires last, and the visit brings him back to the shop.

In Autometrik

Reminder set from the installation date and mileage
SMS sent automatically, no one has to remember

GULONGPRO9:00 AM

Hi Rico, your new tires are due for rotation and an alignment check around Apr 20. Reply BOOK to reserve a slot.

BOOK

Drop-off

Jan 188:30 AM

Service advisorCustomer

Paint inspection, panel by panel

Carla wants her new Civic protected. Joy walks around the car with her and records the paint condition on each panel, with photos of swirl marks and a small scratch on the rear bumper. Both of them agree on how the car looked before any work.

In Autometrik

Panel notes and before photos saved to the vehicle
Kept with the job for the warranty record

SHINELAB8:41 AM

Hi Carla! Welcome to ShineLab. Your Civic's paint inspection photos are saved to your record.

Jan 188:45 AM

Service advisor

A package with its maintenance plan

Joy recommends the 3-year ceramic package. The estimate lists paint correction, coating, and glass and wheel coating, and shows the maintenance visits that come with it.

Estimate EST-00264

Two-step paint correction	₱12,000.00
Ceramic coating 9H, 3-year	₱18,000.00
Glass & wheel coating	₱4,500.00
Maintenance every 6 months	Included
Total (VAT inclusive)	₱34,500.00

SHINELAB8:46 AM

Your 3-year ceramic coating package is ₱34,500.00 (VAT incl.). The car stays with us 2 days to cure. Release: Jan 19, 5 PM.

Jan 189:00 AM

Customer

Approved; the car stays two days

Carla approves and leaves the car. A coating needs time to cure, so the job order carries a promised release date, and Carla follows along by text from work.

In Autometrik

Estimate converted to job order
Promised release date: Jan 19, 5:00 PM

SHINELAB9:01 AM

Thank you, Carla. Job order JO-2026-00264 is open. We'll text you as work progresses.

In the studio

Jan 189:30 AM

DetailerAdmin staff

Paint correction begins

Mike starts the two-step correction. The compounds, pads and coating kit are issued to the job, so material cost is counted against this car and the stock count stays right. His labor is recorded for his incentive.

In Autometrik

Job status: In Process
Materials issued from inventory to the job
Labor credited to Mike

SHINELAB9:31 AM

Mike has started the paint correction on your Civic. After photos will follow.

Jan 192:00 PM

Detailer

Coated, cured, photographed

The coating has cured overnight. Mike photographs the same panels for the after shots and marks the job Completed.

In Autometrik

Before and after photos on the job order
Job status: Completed

SHINELAB2:05 PM

Your Civic is done and the coating has cured. Amount due ₱34,500.00. See you at 5 PM for the release and after-care walkthrough.

Release

Jan 195:00 PM

CashierCustomer

Billed, then paid by GCash

Carla arrives and Joy generates the invoice from the job order. Carla pays by GCash, Joy records the reference number, and the invoice is marked Fully Paid.

Sales invoice SI-0001273

VATable sales	₱30,803.57
VAT 12%	₱3,696.43
Total amount due	₱34,500.00
Paid by GCash	₱34,500.00

SHINELAB5:02 PM

Payment of ₱34,500.00 received for SI-0001273. Thank you!

Jan 195:10 PM

Service advisor

Released with after-care and a schedule

Joy hands over the keys, shows Carla the before-and-after photos and explains the after-care. Releasing the job schedules every maintenance visit in the package automatically: one every six months for three years.

In Autometrik

Job status: Released
6 maintenance visits scheduled over 3 years
Warranty linked to the invoice

SHINELAB5:15 PM

Thanks, Carla! After-care: no washing for 7 days and no automatic car washes. Your first maintenance is on Jul 18. Reply 1 to 5 to rate your visit.

Jan 195:40 PM

CustomerOwner

Five stars for the before and after

Carla rates the visit. The review lands on the owner's dashboard with the job, the advisor and the detailer attached.

★★★★★

"They showed me before-and-after photos of every panel. Looks brand new."

Carla M. · Honda Civic · Advisor Joy · Detailer Mike

Carla5:40 PM

5 — looks brand new!

Six months later

Jul 112027

Autometrik

The maintenance reminder

Seven days before her first maintenance, Carla gets a text. Each visit keeps the coating performing, and each one brings her back to the studio, where she might add PPF on the front bumper next time.

In Autometrik

Reminder sent 7 days before each scheduled visit
Next 5 visits already on the calendar

SHINELAB9:00 AM

Hi Carla, your ceramic coating is due for its 6-month maintenance on Jul 18. Regular maintenance keeps your warranty valid. Reply BOOK to reserve.

BOOK

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